Caller Support
you      caller     action

Why is my account closed?
Let's look into this. What is your login ID?
[Knows Login ID]
Just a moment while I pull up your account.
Enter Login ID then click Get Account]
[Doesn't know Login ID]
I can do a search for it. What is your last name and how do you spell it?
Enter caller's Last Name.
What is your first name?
Enter caller's First Name and click Get Login ID.
   
   
   
Login ID:
   
   
   
   
Last Name:
First Name: