you
caller
action
The scripts guide you through the most common caller requests,
showing what you should say to the caller and what actions you need to take.
Hello, OKbridge, this is [your first name], how can I help you?
[caller answers]
Click a button below that best matches the caller's request.
Manage Caller's Account
Renew or reactivate account.
Cancel account.
Update credit card.
Get password.
Password doesn't work.
Change email address.
Change login ID.
Get a refund.
Suspend membership.
Why is account closed?
Set Up a New Account
Set up a free trial.
Purchase a tournament membership.
Purchase a membership.
Purchase a membership for a few months.
Help with Bridge Play
Download OKwin.
Access OKbridge on new (or different) computer.
Reset Lehman rating.
Edit stats page.
Complaint against a member.
Can't serve a table.
Find a partner.
Find Solution
Search for:
Escalation