OKbridge Privacy Policybridge

We are providing this privacy statement to demonstrate our commitment to our member's privacy by disclosing to you what personal information we collect, how we will use it, with whom we will share it, what choices are available to members, our security procedures, and how you can contact OKbridge and/or correct any personal information.

OKbridge has never sold or rented any information about its members, and we have no plans to do so in the foreseeable future. If we should decide to change our policy, we will notify you in advance by email and give you an opportunity to opt out of such practice.

Information Collection and Use
OKbridge collects information in several ways from our members and at several different points on our Web site.

Registration/Membership
In order to use our Web site, a user must first complete the registration or free trial membership form. When you sign up for a free trial membership, we collect from you both personal information and playing information.

Personal Information
The personal information collected during the sign-up process includes your name, street address, phone number, email address and credit card information. We use your credit card information to charge you for your subscription at the end of your free trial membership. We use your contact information and email address to contact you for marketing purposes and to send you updates about your account. On occasion, you may also be contacted by phone or U.S. mail with news about OKbridge, upcoming promotions, and to comment and collect feedback about our services. We always welcome suggestions from our members about how we can improve our Web site.

We have never shared specific personal information about our members with other organizations or individuals and we have no plans to do so.

Playing Information
To complete your user profile, we also collect playing information. This includes your playing level, the bidding systems you like to play, your favorite conventions, and your ACBL or WBF membership numbers. You can also edit your profile to include any additional information that you would like to share with other members. Your email address is provided to allow other members to contact you. All information provided in this section is voluntary and public. Many of the games played at OKbridge are pick-up games. Your profile lets other players know what kind of bridge player you are. This helps to create a comfortable playing environment for you and your potential partners.

Order
We request information from users on our product order form. A user must provide contact information (such as name, street address, e-mail and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the customer.

Profile
We store information that we collect through cookies and log files to create a profile of our members. A profile is stored information that we keep on individual members that details their viewing preferences. Consequently, collected information is tied to the members personally-identifiable information to provide offers and improve the content of the site for the member. This profile is used to tailor a member's visit to our Web site, and to direct pertinent marketing promotions to them. We do not share your profile with any third parties.

Cookies
In order to offer our members our customizable and personalized service and to better respond to any problems members may experience, we use cookies. A cookie is a small piece of data tied to information about the member that is sent to your browser from a Web server and stored on your computer for record keeping purposes. We use both session ID cookies and persistent cookies. For the session ID cookie, once members close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Persistent cookies enable us to track and target the interests of our members to enhance the experience on our site. See the "Profile" section above and the additional description of our use of cookies below. We use cookies to identify you as a member through your username and password.

Generally, we use cookies to remind us of who you are and enable us to access your account information so that you do not have to re-enter it, gather statistical data about usage by registered members, research visiting patterns and estimate audience size. We use this information to better personalize the content, banners, and promotions that you and other members will see on our sites. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you cannot use OKbridge's services that require registration in order to participate.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Information Transmitted on the Site
Subject to our Terms of Membership, all transmissions on our service are owned by OKbridge. Any information transmitted on or using our service, or found on our web site, is owned exclusively by OKbridge, Inc. and may not be copied or retransmitted without our prior written permission.

Communications from the Site
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our members we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Service Announcements
On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send members an email. Generally, members may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service
We communicate with members on a regular basis to provide requested services and in regards to issues relating to their account, and we reply via email or phone, in accordance with the members wishes.

Sharing/Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third Party Intermediaries
We use an a credit card processing company to bill members for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Choice/Opt-out
Our members are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our signup process has an 'opt-out' mechanism so members who join OKbridge but don't want any marketing material can keep their email address off of our lists.

Members who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to the email with "unsubscribe" in the subject line or emailing us at help@okbridge.com. In addition, members may contact us by phone, email or postal mail to opt-out.

Surveys & Contests
From time-to-time our site requests information from members via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information and demographic information. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Web site. Members' personally-identifiable information is not shared with third parties unless we give prior notice and choice.

Security
This Web site takes every precaution to protect our members' information. When members submit sensitive information via the Web site, their information is protected both online and off-line. OKbridge uses the latest encryption technology to protect your personal information and ensure that every transaction that takes place on our web site is secure using SSL. When our registration/order form asks members to enter sensitive information (such as credit card number that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when members are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our members' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use a password to access administrative interfaces. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our members' information is protected any time new policies are added or existing policies are changed. Finally, the servers that store personally identifiable information are in a secure environment behind a locked cage in a locked facility. If members have any questions about the security at our Web site, members can send an email to help@okbridge.com.

Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, and there is a slight risk that data could be intercepted or interrupted during Internet transmission. Although we strive to provide for secure transmission of members' personal information and all site information from the member's computer to OKbridge for storage, OKbridge cannot warrant the security of any information members transmit to us or from our online services and members do so at their own risk.

How to Update Your Personal Information
You can update your personal information at any time by emailing our Member Services team at help@okbridge.com with any changes that you would like us to make to your information. Some personal information can also be updated by editing your profile at www.okbridge.com/membersclub/php3/edit_profile.php

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our members are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use members' personally-identifiable information in a manner different from that stated at the time of collection we will notify members via email. Members will have a choice as to whether or not we use their information in this different manner. However, if members have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying members of the change. In some cases where we post a notice we will also email members, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

How to contact us about privacy concerns
If you have questions or concerns about our privacy policy, or do not wish to receive emails, mailings or phone calls, please contact us at:

OKbridge
P.O. Box 2542
Del Mar, CA 92014
email: help@okbridge.com
1-888-OKBRIDGE (888-652-7434)

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